Privacy Policy

Information We Collect

We collect information that you provide to us when contacting us, purchasing our service or completing the chatbot setup process.

This may include your name, email address, phone number, website URL, business information, chatbot configuration preferences, OpenAI API key and other information you choose to provide.

Website Information

Simple AI Chatbot is designed to read publicly available information from a customer's website so that the chatbot can understand the customer's products, services and business information and answer visitor questions.

The chatbot may regularly read the customer's website to keep its knowledge up to date when website content changes.

Chatbot Conversations

Website visitors may enter information into a chatbot when asking questions or interacting with the service. This may include the contents of their messages and any information they voluntarily provide during the conversation.

When a visitor requests a quote, estimate, proposal, consultation, demo, callback, appointment, or indicates that they are interested in purchasing, hiring or starting a project, the chatbot may ask for their name, email address and phone number.

When contact information is collected, the website owner may receive an email containing the visitor's contact details and the related chatbot conversation so that they can respond to the enquiry.

Lead Information

The chatbot may be used to collect and qualify potential customer enquiries. Information collected may include names, email addresses, phone numbers, enquiry details and conversation history.

The business operating the website on which the chatbot appears is responsible for how it uses, stores and processes lead information received through its chatbot.

How We Use Information

We use information where necessary to provide and operate Simple AI Chatbot, configure customer chatbots, respond to enquiries, communicate with customers, provide support and maintain the service.

Information submitted through a chatbot may also be used to generate responses, identify potential customer enquiries and deliver lead information to the relevant website owner.

Payments

Payments are processed securely by Stripe. We do not directly collect or store your full payment card details. Payment information is processed by Stripe in accordance with its own privacy policy and terms.

OpenAI API Keys

Customers provide an OpenAI API key as part of the chatbot setup process. The API key is used to configure and operate the customer's chatbot and enable AI-powered responses.

Customers should keep their OpenAI API key private. An API key can be revoked or replaced through the customer's OpenAI account.

OpenAI and AI Processing

Simple AI Chatbot uses OpenAI technology to generate AI-powered responses. Information necessary to generate a response may therefore be processed using OpenAI's services.

Use of OpenAI services is also subject to OpenAI's applicable terms, privacy policies and data-handling practices.

Sharing Information

We do not sell or rent personal information.

Information may be shared with the customer whose website operates the chatbot and with service providers where necessary to provide chatbot functionality, process payments, operate our website, deliver communications or comply with legal requirements.

Third-Party Services

Simple AI Chatbot may rely on third-party services, including OpenAI, hosting infrastructure, payment providers, email services and other technologies needed to operate the service.

Information processed by third-party providers is also subject to their own privacy policies, security practices and terms.

Customer Responsibilities

Customers using Simple AI Chatbot on their websites are responsible for ensuring that their use of the chatbot and any personal information collected through it complies with applicable privacy and data-protection requirements.

Customers should provide appropriate privacy information to their website visitors regarding their own collection, use and handling of personal information.

Data Security

We take reasonable measures to protect information handled through our service against unauthorised access, loss, misuse or disclosure.

However, no website, internet transmission, third-party service or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes described in this Privacy Policy, resolve issues and meet applicable legal requirements.

Your Rights

Depending on the laws that apply to you, you may have rights relating to your personal information, including the right to request access, correction or deletion.

You may contact us if you have a question about personal information we hold about you or wish to make a privacy request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our service, business practices, third-party services or legal requirements.

The latest version of this Privacy Policy will be published on this page.

Contact Us

If you have questions about this Privacy Policy or how personal information is handled, please contact us.

Last updated: August 2026