Terms of Service

Our Service

Simple AI Chatbot provides a customised AI chatbot for your website. We configure the chatbot based on your website, business information, branding and requirements, and provide you with JavaScript embed code to add the chatbot to your website.

One-Time Setup Fee

Simple AI Chatbot costs a one-time setup fee of $99. We do not charge a monthly subscription fee for the chatbot.

Payments are processed through Stripe. By making a payment, you may also be subject to Stripe's applicable terms and policies.

OpenAI API usage is billed separately by OpenAI and is not included in the $99 setup fee. Any other third-party costs associated with your website or services are also your responsibility.

Refund Policy

All payments are final and non-refundable. Because each chatbot is individually configured for your website, branding and business requirements, we do not offer refunds once an order has been placed, except where required by applicable law.

Chatbot Setup

We configure your chatbot for you and provide the JavaScript embed code needed to add it to your website. You are responsible for adding the provided code to your website or arranging for someone with access to your website to do so.

The chatbot can be customised with elements such as your colours, logo, welcome message, button styles and overall appearance.

Website Compatibility

The chatbot is designed to work with most websites, including WordPress, Shopify, WooCommerce, Wix, Squarespace, Webflow, Magento and custom-built websites.

We cannot guarantee compatibility with every website, theme, plugin, application, security configuration or third-party system.

Website Learning

Simple AI Chatbot automatically reads publicly available information from your website to understand your products, services and business information. You do not need to provide FAQs, databases, spreadsheets, PDFs or text files for the chatbot to learn from your website.

The chatbot may regularly read your website so that changes to your website content can be reflected in its responses. You are responsible for keeping the information published on your website accurate and up to date.

OpenAI API

Simple AI Chatbot uses an OpenAI API key to generate AI-powered responses. You are responsible for providing and maintaining a valid OpenAI API key and OpenAI account.

OpenAI API usage, billing, account limits and usage limits are managed by OpenAI. OpenAI may change its services, pricing, models, policies or availability independently of Simple AI Chatbot.

AI-Generated Responses

Artificial intelligence can produce inaccurate, incomplete, outdated or unexpected responses. Although the chatbot uses information from your website, we do not guarantee that every response will be accurate or appropriate.

You are responsible for reviewing your website information and the suitability of the chatbot for your business. The chatbot should not be relied upon as a substitute for legal, medical, financial or other professional advice.

Customer Responsibilities

You are responsible for providing accurate information required to configure your chatbot, including your website address, branding preferences and a valid OpenAI API key.

You are also responsible for your website, its content, your OpenAI account and API usage, and ensuring that your use of the chatbot complies with applicable laws and third-party terms.

Lead Information

Where lead collection is enabled, the chatbot may collect information voluntarily provided by website visitors, such as names, email addresses, phone numbers and enquiry details.

You are responsible for how you use, store and process information collected through your chatbot and for complying with applicable privacy and data-protection requirements.

Website Changes

Changes to your website, domain, theme, plugins, hosting, security settings, page structure or other website technologies may affect how the chatbot operates or accesses website information.

We are not responsible for problems caused by changes made to your website or by third-party software or services.

Acceptable Use

You must not use Simple AI Chatbot for unlawful, fraudulent, abusive, harmful or misleading activities, or in any way that violates applicable laws or the rights of others.

Third-Party Services

Simple AI Chatbot relies on third-party technologies and services, including OpenAI and internet and hosting infrastructure.

We do not control third-party services and cannot guarantee their availability, functionality, pricing or continued operation.

Service Availability

We aim to provide a reliable chatbot service, but continuous or error-free availability is not guaranteed. The chatbot may be affected by maintenance, website changes, internet outages, OpenAI availability, API limits, third-party services or circumstances outside our control.

Limitation of Liability

To the extent permitted by applicable law, Simple AI Chatbot will not be liable for indirect, incidental, special or consequential losses arising from the use of, or inability to use, the chatbot.

This includes losses resulting from AI-generated responses, inaccurate website information, OpenAI API issues, third-party service interruptions, website changes, internet outages or modifications made by the customer or third parties.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our service, business practices, third-party services or legal requirements. The latest version will be published on this page.

Contact Us

If you have questions about these Terms of Service, please contact us.

Last updated: August 2026